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Tickets & support hours

Client requests, response targets and retainers.

  1. Work with tickets

    Track support requests from clients and your team, reply in one thread, keep private notes and close tickets when they’re done.

  2. Response targets (SLAs)

    Set how fast your team should first reply to a ticket for each priority, and see which tickets are at risk.

  3. Set up support hours plans

    Create a support plan for a client, choose their monthly or yearly hours, and get notified as the hours run down.

  4. Review hours and send reports

    Confirm hours before they count, settle overages, and send clients a monthly hours report they can also see in their portal.